Frequently asked
Melbourne cleaning questions, answered plainly.
How much notice do you need to book?+
Lead time varies with the service, suburb, property and requested date. End-of-lease demand is often higher around month-end, so send the suburb and preferred date early; RNS confirms availability in writing before the booking is final.
What happens if I am not happy with the clean?+
Contact RNS promptly with the specific item. We will review it against the written cleaning scope and the re-clean terms confirmed with your quote.
What is included versus charged as an extra?+
Each service page lists exactly what is included by default. Anything property-specific — carpets, external windows, balconies, pet treatments, mould — is quoted as a visible add-on so you know the full price before booking, not after.
Do I need to be home for the clean?+
No. Most customers arrange key access — a lockbox, building access code, or key handover — and we will confirm the arrangement that suits you when you book.
What cleaning products do you use?+
Standard professional-grade products are used by default. If you would prefer eco-friendly or pet-safe products, let us know at the time of quoting and we will confirm it is noted for whoever is assigned to your job.
How and when do I pay?+
The written quote states the GST-inclusive price, payment timing and accepted method before the booking is final. Ask RNS to clarify anything in the payment terms before accepting the quote.
What is your cancellation and rescheduling policy?+
Let us know as early as you can. Any rescheduling or cancellation conditions are stated in the written quote and booking confirmation.
Which areas do you cover?+
RNS coordinates residential cleaning enquiries across Melbourne and Brisbane. Eligible house and end-of-lease selections use city-specific GST-inclusive standard guides. Use the Brisbane service guide to choose the city and include the suburb in your request so coverage can be confirmed.
Who actually does the cleaning?+
An available cleaning professional from the RNS network completes an accepted job. RNS coordinates the quote, booking details and follow-up, and confirms the assigned provider and written cleaning scope before the booking is final.
Can you handle a one-off clean and a recurring arrangement?+
Residential cleaning enquiries can be requested as a single visit or a weekly, fortnightly or monthly schedule. RNS confirms recurring availability, scope, price and dates in writing before the arrangement is final.
Do you offer a bond-back guarantee on end of lease cleans?+
No cleaning company can guarantee a bond outcome because damage, rent and other tenancy issues may affect it. Report a cleaning item promptly so RNS can review it against the written scope and confirmed re-clean terms.
How quickly will someone get back to me?+
RNS responds during its stated business hours. For urgent timing, call 0459 320 554 and include the property suburb and preferred date in your quote request.